Hey there, it’s David! Today, I received a question from one of you about a common problem when sharing your website on social media, particularly on Facebook. Sometimes, the preview of the page doesn’t look appealing, and that’s where this little trick comes in handy. In this blog post, I’ll walk you through the exact steps to update the website preview image when sharing your WordPress posts and pages on Facebook.

Step 1: Install the Yoast SEO Plugin

The easiest way to customise your website’s preview on Facebook is by using the Yoast SEO plugin. If you haven’t installed it yet, head over to your WordPress website’s plugins section, click “Add New,” and search for “Yoast SEO.” Install and activate the plugin.

Step 2: Access the Yoast SEO Meta Box

Once Yoast SEO is activated, scroll to the bottom of any page or blog post (in this case, the homepage editor). You’ll notice a new Yoast SEO box. Normally, Yoast SEO helps with Google search results, but it also has a “Social” tab specifically for Facebook.

Step 3: Customise the Title, Description, and Image

Click on the “Social” tab within the Yoast SEO meta box. Here, you can specify a new title, description, and image for Facebook sharing. Upload your desired image and write a compelling description that suits your post/page. This way, when you share the link on Facebook, it will display the updated preview with the new image and description.

Step 4: Updating Previously Shared Links

If you’ve shared the link before and the old image still appears, you need to update the link’s information on Facebook. Facebook “scrapes” your website for images and descriptions, and sometimes, it saves them on their server. To update this, you can use the Facebook Sharing Debugger tool.

Step 5: Using the Facebook Sharing Debugger

Visit the Facebook Sharing Debugger tool. Enter your updated link into the tool, and Facebook will scrape your website again, retrieving the latest images and descriptions. This ensures that the new image and description show up everywhere the link is shared.

Updating the website preview image when sharing on Facebook is a simple process with the help of the Yoast SEO plugin and the Facebook Sharing Debugger tool. By customising the title, description, and image specifically for Facebook, you can make your posts and pages stand out and engage your audience better. Give it a try, and you’ll see the difference it makes!

Frequently Asked Questions About Facebook Preview Image

Here are some common questions I received after sharing this video, which I thought would be good to answer here.

I was hoping I wouldn’t have to download a whole plugin just for this feature… Is there a way to manually code it into the site?

Manually coding the website preview image into the site is possible, but it requires technical knowledge and coding skills. The Yoast SEO plugin offers a user-friendly solution for non-technical users to easily customize the preview image. However, if you prefer manual coding, you can consult with a web developer to implement the necessary code changes to achieve the desired preview image on Facebook.

Putting it in the “Featured Image” spot on WordPress is supposed to do it, but for some reason mine isn’t working properly. Any solutions?

If the “Featured Image” spot on WordPress is not working properly for setting the Facebook preview image, it could be due to theme or plugin conflicts. Ensure that your theme supports this feature and that there are no conflicting plugins. Alternatively, you can try using a different plugin specifically designed for setting the Facebook preview image.

What if the debug doesn’t work? Facebook is still pulling up the old preview even after correctly customizing Yoast social.

If the Facebook Sharing Debugger tool doesn’t update the old preview, it could be because Facebook’s caching system is still serving the old data. In such cases, you can try the following steps: 1. Use the “Scrape Again” feature in the Facebook Sharing Debugger tool multiple times. 2. Wait for some time (usually a few hours) as Facebook’s caching system may take time to refresh.

How long does it take for these changes to take effect?

The changes made to the website preview image using the Yoast SEO plugin usually take effect immediately. However, it may take some time for Facebook’s caching system to update and reflect the changes across all platforms and devices. If you don’t see the changes immediately, give it some time or use the Facebook Sharing Debugger tool to force the update.

Are there any other plugins or tools that can help customise the preview image and description for Facebook sharing?

While Yoast SEO is a popular plugin for optimising website preview images, there are alternative plugins available that offer similar functionality. Some popular alternatives include All in One SEO Pack, Rank Math, and SEOPress. You can explore these plugins to find the one that best suits your needs and offers the ability to customise the preview image for social media sharing.

How can I optimise my website preview image for other social media platforms like Twitter?

Each social media platform may have specific requirements and best practices for optimising website previews. Yoast SEO also offers the option to specify a seperate preview image for Twitter and LinkedIn. To optimise your website for other platforms like Twitter, LinkedIn, or Pinterest, you can refer to their respective developer documentation or support resources to learn about the recommended image sizes, meta tags, and other guidelines for customising the website preview. Additionally, there are plugins available that cater specifically to certain social media platforms, allowing you to fine-tune the preview image and description for each platform individually.

If you found this tutorial helpful, let me know in the comments below. For more insightful marketing tips and strategies, stay tuned to my blog. And remember, if you need any further assistance or have questions, feel free to reach out. I’m here to help you with everything marketing.

Thanks for reading, and see you soon!

Want to optimise your website for sustainable business growth? Claim your free 17 point website checklist to discover the must-have elements every business website needs.

QR codes have many different use cases and with a little creativity, the possibilities are endless. In this article, I share how to make the use of QR codes effective, things you’ll need to consider and common mistakes to avoid. 

Ready? Then let’s delve in!

QR codes are a great way to remove the boundary between print and online media. QR code is short for ‘quick respond code‘ and the reason they have gained in popularity in recent years is that it’s much easier and faster for someone to scan a code using their phone than it is to enter a long URL into the browser bar. 

Some time ago, you were required to have a special QR code reader app in order to scan one, but Apple, Google and Co have since integrated this functionality into their native camera apps, eliminating the hurdle of having to download a separate app.

5 Ways to use QR codes in your business and marketing activities

Here are a few ideas for how you can effectively use QR codes in your business.

1. Link to your menu or list of services

You can use QR codes to link directly to a menu or services page on your website. Many cafes and restaurants have adopted this technology, as it makes it a lot easier to update their menus on the fly without having to reprint them every time. Some even take it a step further and link to an online ordering platform, so customers can order directly through their phone.

2. Offer a free download, a free trial or a discount coupon

QR codes make a fantastic tool for lead generation. Whether you’re running a brick and mortar business with a shop front, a popup store or a market stall, you can use QR technology to link to a simple landing page where people can enter their details (usually their name and email) in return for a freebie. This is a great way to fast-track your lead generation – even on the go.

Here’s an example of a landing page for Jivi Spa & Beauty, a Brisbane Massage Spa that I have worked with.

3. Use it to let your customers make a booking or schedule a meeting

Know those times you have to email back and forth multiple times just to find a suitable time to meet? This can easily be avoided with a simple scheduling tool like Calendly, for example. Once set up, you can have the QR code take your customers straight to the booking page. You can have the QR code printed on your business cards, brochures, even billboards.

4. Visit a specific page on your website

Sometimes, you may like to explain or showcase more than fits on a brochure or product fact sheet. Using a QR code, you can link directly to any page of your website, allowing people to discover more about your services or products. There’s so much more you can do on a webpage than you could ever do in print. For example, you can embed videos, use forms to collect feedback or other information, offer an interactive quiz, display helpful charts or animations, and so much more to help your customers connect.

5. Link to your social media accounts

QR codes are a quick and easy way to connect your audience with your social media accounts. Link directly to your Instagram, Facebook or LinkedIn account – or why not create a page that links to all of the above and more? 

BONUS TIP:

One of the fastest ways to grow your audience is using a giveaway or competition. Use a QR code to a dedicated landing page where people can enter to win. If you don’t know how to create a professional landing page or add pages to your website, this can be easily achieved with a free Google Form.

Common mistakes when using QR Codes

Now that you know how you can effectively use QR codes in your business, let’s look at some common mistakes we should avoid.

1. Using a low-quality image

When printing low-quality graphics, they can quickly look unclear and become unscannable. When creating your QR code, be sure to download it in high resolution (300dpi or more) to ensure it looks clear when printed.

2. Using a transparent background

It’s important to have your QR code on a clean, plain background as many smart phones won’t recognise it if it’s transparent or colourful. Ideally, you want your code to be black on a plain white background for best results. If you are planning to display your code on a shop window, be sure to choose a opaque sticker, rather than a transparent one or people will have trouble scanning it.

4. Not testing your QR code before printing

It is advisable to print a sample of your brochure or business card to check if your QR code scans properly and actually takes people to the correct link. Especially when printing multiple marketing materials that use different codes, it’s easy to get mixed up. Test each one separately to make sure each code is in its rightful place.

4. Using QR codes on Facebook or in other mobile apps

The whole purpose of a QR code is to take people from one device onto their own smartphone. Posting a QR code on Facebook or Instagram makes little sense, as people are most likely be looking at it on their phone already. In this case, a simple clickable link will be more suitable. 

For some of my clients, I have embedded a QR code to schedule appointments on their contact page. However, it only shows when viewed on a desktop computer. When the page is opened on a mobile device, it changes to a button they can simply click. Always consider the environment of the user and what the easiest next step would be to take.

Ask yourself if it will be easier for people to scan a QR code or if a simple link may be a more elegant solution.

How do I create a QR code?

Creating your own unique QR code is easy and fast. There are a number of websites available that let you create QR codes for free. Some even let you customise your QR code by changing colours, embedding a logo and more.

Note: The important thing is that you download the generated code in high resolution (300dpi or more) to make sure it looks clear and scans correctly when printed.

Here are a few websites offering free online QR code generators:

https://www.qrcode-monkey.com

https://www.qr-code-generator.com

https://www.the-qrcode-generator.com

 

Have you used QR codes in your business before? If so, how?

It’s a simple question: What is marketing?

The answer, however, isn’t always so obvious. Most business owners I speak to have a very different idea of what marketing really is. For some, it’s simply advertising (in print or online). For others, it’s ​​Social Media, PR or even just ‘word of mouth’.

Everyone’s got a different idea of what marketing means and how to best market their business. Here’s how I put it. 

“Marketing is everything you do to GAIN and RETAIN customers.”

So, when I think of marketing, I think of it as a lot more than just running ads or posting on your Facebook​ page. If you’ve watched some of my videos or visited my marketing blog before, you would have probably already heard me talk about the 3 pillars of business success. 

1. Attract
2. Convert
3. Deliver

In this blog post, I will give you a list of marketing strategies you can do within each of these pillars to grow your business, increase sales and leverage your time better.

Attraction – How to attract more potential customers

Attracting new customers is a crucial element of any business. It’s what fuels business growth and something that many business owners struggle with. Here are ten ways that will help you attract new potential customers continuously. You should be using a combination of these things in your business.

1. Have a great website

Seems obvious, right? The truth is though that many businesses don’t utilise their website enough. In most cases, it’s an online brochure that merely talks about them, when your website can be so much more (here are some examples). There are certain elements every business website needs in order to convert visitors into leads and actual buyers. You can find a checklist of these 17 crucial elements here.

2. Be on Social Media

Again, this seems like an obvious one, however, many business owners don’t explore social media to it’s full potential. When I say be on social, I don’t just mean go create an account for your business on Facebook and Instagram. You need to be active and use these platforms to drive potential customers away from social and back to your website (where you are not competing with cat videos).

The problem with social media is that, if done well, it can be incredibly time-consuming. The answer to this problem is automation. Luckily, these days we have the tools and technology to allow for a hands-off social media strategy that allows us to post as often as we choose to on autopilot. Here’s a complete guide to automating your social media posts so you never have to worry about what to post ever again.

Social media is an incredibly powerful tool when it comes to engaging with your customers. Don’t dismiss it and use it to your advantage.

3. Run print ads

Even though I’m a digital marketer, I still believe print ads have their place. But it depends on your business, the audience you are trying to attract and what print media you have available in your particular market. The key to making advertising work is to track your success. The key to making advertising work is to track your success. Yes, I just said that twice.

Don’t just have your logo and a little blurb printed in a generic magazine or newspaper. Make sure you have a clear call-to-action (CTA) for readers to follow. Coupons work great in most cases, as they will allow you to track the success of your ads and calculate the exact return on investment.

Know your numbers:

  • How much does the ad cost you?
  • How many leads (i.e. coupons) did you receive as a result?
  • How many of these leads actually purchased?
  • What was the total revenue generated from the ad?

Example:

Say you invest in an ad that costs you $300. Your ad results in 100 enquiries, meaning your cost per lead is $3. If out of these 100 enquiries, 3 people end up buying (3% conversion rate) with a value of $200 per transaction, you generated total sales of $600. That’s a 100% return on your investment.

These numbers will, of course, vary depending on the type of business you’re in. In most cases, even if you just break even, it’s still worth advertising in the long run, as you will be building your list of potential buyers, which is the biggest asset in any business.

4. Run online ads (Google, Facebook, YouTube)

Even though online ads are very similar to print ads, I like to list them separately. The great thing about online ads is that you can be so much more specific with your targeting and only put your ad in front of people that are highly relevant. This will help you reduce ad costs and increase your conversion rates.

Say, you own a beauty salon in Sydney and decide to invest in a print ad in a local magazine. Now you are paying for the number of readers the magazine tells you they reach. However, out of everyone who reads it, only a very small fraction of readers will actually be based in your area. Out of the people in your area, only a fraction will actually be potential customers (not everyone needs a beautician). And out of those potential customers, only a fraction will actually notice your ad and even less will take you up on whatever offer you presented them with.

In comparison, a Facebook ad will allow you to run a much more targeted campaign. Going with the above example of a beauty business, you could choose to only put your ad in front of women between the ages of 30-50, who live in your local area and also have shown an interest in beauty businesses. Even though your audience is now much smaller, it is also a lot more targeted, meaning you will reduce your ad costs significantly and increase your conversion rates.

Again, print and online ads can both be great ways to attract new customers. The important thing is that you track your success and never invest in advertising that can’t be measured. Oh, and did I mention, never invest in advertising that can’t be measured? (you may want to write this one down)

5. Partner with other businesses

Business partnerships – also called joint ventures – are one of the fastest ways to grow your business and are heavily under-utilised. It’s important to understand though that not all business partnerships are worth your time. Try to only focus on businesses that will have a significant impact on your marketing.

I recently helped two of my clients join forces, who are based in the same city. One is a local café with a huge customer database of over 10,000 people; the other is a massage business that had only started out a year earlier. Most massage business owners would go around putting flyers in local cafes and other places, which is incredibly time-consuming and will get you little or no results.

But instead, we wanted to leverage the huge database of people the cafe already had, so we sat down with the owner and explained that we would like to send a complimentary $25 massage voucher to every single customer on their list. And to put the focus on them, we wanted to make it look like it’s coming from them as a gift to their customers. They look good for spoiling their customers and the owner of the massage place was putting her business right under the nose of 10,000 locals.

All we had to do was write one email that went out to 10,000 people. And to take things even further, we even made this email a part of the café’s automated email marketing. That means that the gift card did not only go out to everyone on the list at that time but every future customer will receive it, too!

As a business owner, make sure you value your time and only focus on marketing strategies that have the biggest impact on your bottom line. Business partnerships are one of the best forms of leveraging your time and resources.

6. Write a blog

Ok, this one probably sounds boring to most business owners and, at first, you may not see the value in doing it. Let me try to change the way you look at blogging.

As business owners, we have conversations with customers daily. They ask us questions about our products and services, they voice their worries, hopes and fears. They want to feel heard and we want to show them that we know our stuff. A blog allows you to do all of that at the same time and in a much more leveraged way.

Use short articles to answer your customers’ burning questions, help them to understand what you do and how it will help them in their own life or business. Even with just one good article, you can attract plenty of traffic by sharing it on social media, on other websites, in your email marketing, and even in your ads. Everywhere!

Your customers are already looking for the information they need online, so you might as well be the one giving it to them and position yourself as the expert in your industry.

I like to compare blogging to renting vs. owning real estate. You can pay for traffic each month (renting) or you can provide value on your website that people come back for (owning real estate). Every article you put on your website becomes a timeless asset you can use to generate traffic for years to come.

Tip: Hire a writer to help you come up with and write 12 quality articles to put on your website. Then share these articles on social media each month and link to them in your email marketing. You’ll see your traffic increase significantly (and improve your search engine rankings as a result)!

7. Optimise your website for search engines like Google & Bing (SEO)

Despite what many business owners think, SEO (search engine optimisation) is not dead. Search engines just have gotten a whole lot smarter!

SEO is no longer just about having a bunch of keywords on your website that your customers are searching for. These days, search engines like Google scan your website for a lot more, such as readability, quality of content, how long visitors spend on your site, which pages are shared frequently on social media, the list goes on.

So, how do you take care of all this yourself? Simple. Focus on quality content on your site that people actually want to read, watch and share. That’s why the previous point (blog posts) is so important. Engaging videos are also a great way to connect with your visitors and keep them on your site longer.

There are plenty of resources on how to do great SEO out there. If you have a WordPress website, be sure to install the Yoast SEO plugin to help you optimise each page and article for search engines.

8. Run a competition or giveaway

Giveaways are a great way to reach new potential customers, and they are a lot cheaper to run than other forms of marketing.

The idea of a giveaway is to ask people to enter their details for a chance to win a prize. This is a fast way to build a list. You want to make sure that the prize actually attracts potential customers and not those who are just in for the freebies and who were never going to buy from you.

I see many business owners make the mistake to give away an iPad or similar as a prize. That’s way too generic. Anyone who wants an iPad will enter, which is not what we want. You want to use your give-away specific to your product or service in order to attract the right kind of people.

If you are an accountant who focuses on Xero, for example, don’t give away a free Netflix subscription. Instead, consider the prize to be a free Xero Setup and Consultation to streamline your accounting (valued at $495). That way you are only attracting business owners who would actually be a good fit.

The mistake I see many business owners make ist that they run the giveaway simply for the engagement. But engagement doesn’t equal sales. The whole purpose of a marketing activity like this, especially if you invest the time to set it up properly, is to build a list of qualified leads that you can reach out to afterwards. So don’t stop at the giveaway – think about the offer you can send to all those who entered but didn’t win. This is where you really turn your giveaway into profit.

9. Run a survey or quiz

A quiz or survey is another great way to build a list fast and gain valuable insights about the needs of our customers. You’ll want to come up with a set of questions that helps you improve your product or service and identify what may be missing.

If you don’t have an audience at the moment that you can send your survey too, consider partnering with a business that shares your target market and could also benefit from the data generated. You could incentives the survey, which may help to increase responses but could also result in lower quality leads and dishonest answers from people who just took the survey for the prize.

If you would like to learn more about how to use surveys effectively, I highly recommend reading the book ASK by Ryan Levesque. You can download a free copy here.

10. Send a press release to media outlets

A press release can get you lots of free publicity in major newspapers, magazines and news websites. Once you discover this magical strategy, you’ll never want to pay for print advertising again! How much would a full-page article in a major newspaper be worth to you? Exactly? And it’s so much more powerful and memorable than any ad you paid hundreds, maybe even thousands of dollars for.

The key is to have a good story that journalists can pick up and elaborate on. Before you write a press release about a new product you launched or a sale you have going, put yourself in the shoes of a journalist. What would their readers want to read about? Tell stories that are not directly about you, but in which you or your business play a role somehow.

Which story would you rather read?

  1. Local roofing company launches new website and is open for business
  2. Local roofer helps the homeless have a roof over their head for Christmas by handing out free tents

There is no way a journalist would pick up the first headline. Because, frankly, nobody cares. The second story is something they can actually work with. Be strategic about the story you want to tell. The first rule of writing a press release is to NEVER SELL your business or products. Focus on helping the journalists to find the story they are so desperately looking for to hit their quota of articles they need to write each week.

Download my free press release template here to have your press release written in no time.

Conversion – How to turn browsers into buyers

11. Create a lead magnet

If you want to accelerate your email list growth, a lead magnet is your friend. A lead magnet is anything you can offer your subscribers for free in return for signing up. This could be:

  • a discount or value voucher
  • an ebook 
  • a checklist
  • a template or time-saver
  • a helpful video
  • a free trial
  • or anything else of value to your audience.

The key is, it needs to be highly valuable to your ideal target audience and it needs to be free. It should be a first step people can take into the transformation your offer them. 

12. Use email automation to educate and engage with your audience

To this day, email marketing has remained one of the most profitable marketing activities out there. It’s a great way to keep in touch with your audience and create sales opportunities. But let’s be honest… who has time to sit down to send out weekly newsletters anymore? 

That’s where automated email sequences come in handy. Rather than growing your list to send out the occasional email blast, think of email marketing as taking your subscribers on a journey. From the day they join your list, you can map out an entire sequence of emails, each designed with a specific purpose in mind. 

There are some great tools available to help you achieve this, such as Clixio or Mailchimp.

You could include emails that ask questions to learn more about your customers’ needs, showcase your testimonials, answer frequently asked questions, invite them to leave a review, make them aware of other channels you’re on, like social media, and so much more.

This is one of the best ways to leverage your time and frequently engage with potential customers to connect, educate and move them closer to the sale.

13. Use a chatbot to help people find what they are looking for faster

Chatbots have become a lot more common in recent years and they’re a fantastic tool to help you streamline customer enquiries. You can program a chatbot to directly answer specific questions, such as pricing, location, or opening hours, or to direct people to relevant pages on your website for example. 

If someone starts a chat and asks if you have appointments available this week, you could direct them to your booking page where they can check availability and book themselves in, all without the need to interrupt your day.

You can think of a chatbot much like a phone options menu, where when you call are asked to press certain numbers for different types of enquiries. Except a bot allows us to design a much more natural conversation and flow.

Some chatbot software providers I have personally used and love are Chatfuel and ManyChat. Both integrate with social media platforms like Facebook and Instagram, but there are many other tools out there that let you integrate your bot directly with your website and other platforms. 

14. Create a strong offer people can’t refuse

Sometimes, the difference between failure and success in business is the way you structure your offer. Just like McDonald’s did when they went from selling individual items to selling packaged meals. The famous line “would you like fries with that” added billions to their bottom line. 

Could you add something to your offer for added value? 

15. Run retargeting ads

Running ads online is a great way to increase brand awareness and attract new customers. However, it can be difficult to convert an audience at the first point of contact. A retargeting campaign allows us to follow those around that have expressed interest in our business before. Retargeting ads are also a great way to reactivate past clients or target specific segments of your audience.

If you have a webinar funnel, for example, you could show ads only to those who have previously watched your webinar. If you run workshops, you could target only those who have attended a previous workshop of yours. With a little creativity, the possibilities with retargeting ads are endless.

16. Find a way to help more people (when you do that, you will naturally sell more)

Seems like an obvious one, but sometimes simply by shifting our mindset we can create opportunities on a whole new level. 

I like to do a little thought experiment and ask myself what I’d do if I had to help ten times more people than I currently am. 

Could you change your business model and shift from selling 1-to-1 to 1-to-many? Could you offer a DIY option to serve more people at the same time?

Thinking about 10Xing your business can bring up some important questions that will put your business on the path of growth:

  • Where would you find 10 times more customers?
  • Would you have to change your processes to accommodate that growth?
  • Would you have to hire new people to help you?
  • What impact would you have on the world by helping more people?
  • What impact would it have on your personal life?

To get you thinking about these things, I can highly recommend the book “The 10X Rule” by Grant Cardone. It will open your mind up to new possibilities.

17. Run ‘limited time only’ offers

Creating offers that are only available for a limited time can be effective in creating a sense of urgency and temporarily increasing sales. If your business operates in retail or e-commerce, you could purchase a small batch of a new product and promote it as ‘limited time only’ to increase sales over a short period of time. 

It’s also a great way to test the market response to a new product before adding it to your regular offering. A café, for instance, could offer a new product for a limited time to measure its popularity and collect customer feedback. Then, if it performs well, make it part of their regular menu. 

18. Be easy to do business with (I had to add this one)

It always surprises me how difficult some businesses make it to do business with them. As business owners, we should be focused on reducing as much friction as possible. 

Make it easy for customers to pay using their preferred payment method. If it makes the decision for them easier, consider offering a payment plan or AfterPay. 

Make it easy for customers to get in contact with you using their preferred contact method – whether it’s by phone, text message, social media, email, or through a contact form on your website. 

Make the process easy and fun. You’ll be surprised how much impact ‘being easy’ can have on your bottom line. 

19. Get to know your customers better and understand exactly what they REALLY need, want, and do not want

Never assume that what you have to offer (no matter how awesome it is) is what your customers need and want right now. Listen to their needs. Every customer is different and comes to you for a different reason. 

Find out what their underlying motivation is for coming to you and try to meet their unique needs. Listening attentively can go a long way. And if you feel like your offer isn’t a good fit for you, don’t be afraid to let them know. The reality is, most people will respect you more for your honesty than for trying to make the sale at all costs.

Maybe they need something else first?

20. Make sure your website has all the right elements (just a page online won’t cut it)

Many business owners treat their website much like an online brochure. A little blurb about how long they’ve been in business, a contact page, some generic description about their products or services, and maybe a pricing page.

But your website can be so much more than that! Try looking at your website as your piece of real estate online. A well-designed website will:

  • Establish your business as an industry leader
  • Attract new potential customers
  • Capture leads 
  • Book appointments
  • Help sell your services or products
  • Showcase your competence 
  • Educate your audience and answer pre-sale questions
  • Act as a valuable resource 

 

Delivery – Ways to grow your business during and after the sale

21. Provide great customer service

This should be a given, however, it’s astonishing how many businesses neglect this part of their business. Providing excellent service is a great way to build repeat business and increase “word of mouth”. 

When you impress your customers, they are also much more likely to leave a positive review on Facebook or Google, which in turn will result in more organic traffic and a better reputation, helping you stand out from the competition. 

22. Ensure people only buy something they actually need

As a business owner, it’s tempting to try and sell your product or service to anyone coming your way. However, selling to the wrong person can impact your business negatively. Make sure you only sell to people who will genuinely benefit from your product or service.

Similar to the previous point, this will only strengthen relationships with your customers, increase trust, and result in more referrals.

While it may benefit you in the short term, selling to the wrong kind of customers may result in an increase in refunds, mediocre reviews and decreased customer loyalty. 

23. Offer good quality products and services (you want people to rave about it, not complain about it)

Offering good quality products and services should be a top priority for any small business. It’s the foundation of a successful marketing strategy, as it leads to loyal customers who will recommend your business to others. Prioritizing quality ensures that customers rave about your business instead of leaving negative reviews online, which can harm your reputation and bottom line. So, make sure to focus on delivering high-quality products and services that meet or exceed customer expectations. Your business will thrive as a result.

24. Overdeliver and exceed your customer’s expectations by offering something extra

To truly stand out from the competition, it’s not enough to simply meet your customer’s expectations. As a small business owner, you should aim to exceed those expectations by offering something extra. This can be anything from providing personalised recommendations or special discounts to surprise gifts or handwritten thank-you notes.

By going above and beyond, you create a memorable experience that your customers are sure to appreciate and remember. Not only will they be more likely to return, but they’ll also be more likely to tell others about their positive experience, leading to word-of-mouth referrals and increased business. So, don’t be afraid to overdeliver and exceed your customer’s expectations. It’s a small investment that can pay off big in the long run!

25. Follow-up with your customers after the sale to see how they are going

Making a sale is just the beginning of a successful customer relationship. To truly build lasting loyalty, you need to follow up with your customers after the sale. This shows that you care about their experience and value their feedback. Following up can be as simple as sending a personalised email or making a quick phone call to ask how the product or service is working out for them. Not only does this provide an opportunity to address any concerns or issues, but it also shows that you’re committed to providing excellent customer service. It’s a small gesture that can go a long way in building trust and loyalty with your customers. So, make sure to follow up after the sale to show your customers that you value their business and are committed to their satisfaction.

Here’s one of my favourite quotes:

“The best marketing strategy ever: Care.”

26. Invite customers to leave positive reviews on Facebook, Google, TripAdvisor etc.

Encouraging customers to leave positive reviews on social media platforms such as Facebook, Google, TripAdvisor, and others can greatly benefit your business. Positive reviews not only enhance your online reputation but also attract potential customers who are looking for similar services or products. With social media being one of the primary sources for consumers to research and make purchasing decisions, having positive reviews can increase your credibility and trustworthiness. By asking customers to leave a review, you not only show that you value their opinion but also have an opportunity to gather valuable feedback that can help you improve your business operations. Providing excellent customer service and a memorable experience can lead to positive reviews and repeat business, ultimately driving growth and success for your business.

27. Add customer testimonials to your website

Incorporating customer testimonials into your website can be an effective way to build trust and credibility with potential customers. Testimonials provide social proof and demonstrate that your product or service has helped other people and satisfied their needs. They can help to overcome any doubts or concerns that potential customers may have about your business and can provide reassurance that they are making the right decision in choosing your product or service. Including testimonials on your website also shows that you value customer feedback and are committed to delivering excellent service. By highlighting positive experiences from real customers, you can differentiate yourself from competitors and increase the likelihood of converting website visitors into customers.

28. Send a thank-you note after the sale

Sending a thank-you note to customers after a sale can be a meaningful gesture that helps to build and maintain relationships. It shows that you appreciate their business and value them as a customer. In addition, a thank-you note can help to keep your business top of mind for future purchases or referrals. By taking the time to write a personalised note, you can leave a positive impression on the customer and show that you care about their satisfaction with the product or service. This can also create a sense of loyalty and encourage repeat business. Overall, sending a thank-you note after a sale can be a simple yet effective way to show your appreciation and build long-lasting relationships with your customers.

29. Offer upsells and cross-sells

Offering upsells and cross-sells to your customers can be a great strategy to increase revenue and enhance the customer experience. Upselling involves offering a more expensive or advanced version of the product or service the customer is already purchasing, while cross-selling involves suggesting related products or services that complement the customer’s original purchase. – Do you want fries with that?

By offering these options, you can provide customers with additional value and convenience while increasing your average order value.

However, it is important to offer these options in a way that is helpful rather than pushy, and to ensure that the upsell or cross-sell truly adds value to the customer’s experience. This approach can not only increase revenue but also enhance customer satisfaction and loyalty by demonstrating that you are committed to meeting their needs and providing exceptional service.

30. Consider offering a subscription/membership type product

Offering a subscription or membership product can be a lucrative business model that can provide a steady stream of revenue while fostering customer loyalty. For some businesses, it can be a real game-changer!

Subscription-based products or services provide customers with the convenience of receiving regular shipments or access to exclusive content or benefits (often at a discounted price compared to one-time purchases). Memberships can offer similar benefits, such as exclusive deals, early access to products, or personalised recommendations.

By offering these options, you can build a loyal customer base that values your products or services and is willing to commit to a recurring payment. Additionally, subscription and membership models can provide predictable revenue streams, making it easier to plan and invest in future growth. However, similar to previous points, it is important to ensure that the subscription or membership truly adds value to the customer’s experience and is easy to manage and cancel if necessary.

This list is far from complete and you could certainly write a book about each point. But I hope that it will spark some ideas for what you can focus on in your business to grow and take it to the next level.

The biggest challenge most business owners face is finding the time to do marketing well. I can say from experience that this is only possible when automating the majority of your marketing processes. To help you do that, I have created a free step-by-step guide on how to completely automate your Social Media posts, as this is often one aspect my clients struggle with the most.

 

To your success,

 

Running a business is a lot like navigating a ship. We move forward into the deep unknown, conquering small currents, big currents and all kinds of obstacles. And more often than not, we do this without a lot of guidance. We simply keep moving forward, learning as we go, in the hope that somehow we will arrive at our destination. 

The big question is, however…

Do we actually know what our destination is? Do we have a clear idea of where we are heading? And do we know when we have arrived?

When running a business, day in and day out, it’s easy to get caught up in the operation, without ever really thinking about where we want to end up. Maybe you never had a clear idea of what your destination is, taking it one day at a time. Maybe you did have a clear direction at the start but simply lost track. Or maybe your dreams and goals have changed completely and it’s time to redefine them.

When I first started out in business, I always heard business coaches and successful entrepreneurs talk about the importance of having a clear vision. It all sounded great, but nobody told me how to actually create one. It has always been this abstract thing that every business owner needs, but nobody knew how to go about it. 

It wasn’t until one of my business mentors taught me how to create a clear vision for my business that I truly understood how powerful it really is.

A clear vision is a compass in your business. It’s the guiding force that keeps you on track when you are sailing through rough waters, you’ve lost your way, or when you feel pulled in different directions. So, how do you get clear on what you want in your life and business and turn it into a compelling vision?

How to write a business vision

Here are 3 steps to creating a vision for your business that will help you gain more clarity, increase your motivation and ultimately live a happier life.

1. Define Your Values

You can’t write a great vision without first getting clear on your core values. What are core values? They are the things that you care about deeply and that are absolutely uncompromisable.

Take some time to think about everything that matters to you. Write everything down. Don’t leave anything out. You might want to ask yourself these questions.

  • What really matters to me?
  • Why am I in business?
  • What do I stand for?

Write down all the answers you can come up with. Try to aim for at least 30 answers or more. When you really can’t think of anything else, it’s time to group what you have written into 3-6 words that will represent and encapsulate all your answers. 

Here’s an example of how you can group your values

You might have gone into business because you are looking for financial freedom. But also because you wanted to travel more or spend more time with your family. In order to do that, your business needs to be able to run without you. You’ll need to be able to physically remove yourself from the business. Because ultimately, all three things mean “Freedom”, you could make that one of your core values.

Once you grouped everything that’s important to you into 3-6 words, order them by significance and write a short paragraph for each of your core values outlining what it encompasses and means to you.

You now have a set of core values that you can refer to every time you need to make a decision in your life or business to make sure it aligns with what truly matters to you. I suggest you print out your values and put them somewhere visible, so you can refer to them frequently.

2. Start Dreaming Big

Step one was about your needs. Needs that need to be fulfilled in order for you to be happy and live a balanced, purposeful life. Step two is about your wants. Make a list of everything you can think of that you want to have, do or experience in your lifetime. Do you want to skydive (I highly recommend it)? Are there any particular places you want to see? Any special people you want to meet? Any particular achievements you want to make happen?

It’s important that you don’t limit yourself when doing this exercise and simply allow your creativity to flow. Get creative. Don’t overthink. Don’t get caught up in your beliefs of why you can’t have or do a certain thing. If you dream about it, put it on paper!

Here are two questions that might help you.

  • What would I do if I knew I could not fail?
  • What would I do/have if I had all the time and money in the world?

3. Write Your Vision

Now that you are clear on your core values and allowed yourself to dream for a while, it’s finally time to craft a compelling vision for your future. A story that you can read to yourself from time to time (or daily) to remember what you are doing it all for. 

Keep in mind that this is your personal vision for your life, so make sure it speaks to you. As you learn and grow, your goals and vision might change, too. That’s perfectly fine. Take some time each year to review and rewrite your vision, add anything of importance to you and take out those things that don’t really matter anymore.  You can simply start like this:

“It’s 3 years from now and…”

Then describe in detail what you want your life to look like. Use present tense and write as if these things have already happened. Describe how it makes you feel. Feel into the moment as if you are already living this life. The clearer the picture you paint, the more powerful it will be when you read over it again in a few months. 

Have you ever tried to identify your core values or written a vision for your business before? What’s your experience? How has it helped you? Do you find the above exercises helpful? Leave me a comment below! I’d love to hear your thoughts.

 

There are a few tips and tricks to setting up a WordPress website for your business. In the following videos, I guide you through the process step by step.

Step 1 – Setting Up Your Domain Name & Web Hosting

Step 2 – Installing WordPress

Step 3 – Installing a WordPress Theme

To help you with claiming and setting up your Google My Business listing, we have created 3 short videos to walk you through the entire process.

Important: If you haven’t downloaded the free step-by-step PDF guide to go with these videos, click here to download it now.

1/3 – How To Claim & Verify Your Google My Business Listing

Claiming your listing is necessary to control and complete the information that is displayed when people search for you online. Complete and verified listings always rank higher than non-verified or incomplete listings.

2/3 – Categorising Your Business For Increased Visibility

Choosing the right categories for your Google My Business listing is crucial to ensure that it shows up when people search for your business on Google. In this video, we walk you through the exact steps to properly categorise your business and maximise your exposure.

3/3 – Posts, Messages & Insights Explained

Learn about the importance of posts, messages and insights to maximise your business’ exposure on Google.