Unless you are drowning in new customers, getting your marketing right should always be a priority. As business owners, we face many challenges and have to be able to react and adapt to the constantly changing market, customer behaviour and other aspects of our particular industries.

Certain things, however, remain the same, like the importance of great customer service and building trust with your customers. In fact, they are becoming increasingly important in order to maintain a viable business. What has changed completely though is how we deliver customer experiences. Using clever software, it has become easier than ever before to design and deploy personalised customer experiences that build trust through consistent touchpoints. Moreover, it is now possible to automate your entire marketing strategy, from first contact with your brand to after-sale care. Thus, we have now reached a stage where we are able to develop digital marketing ecosystems that can deliver results 24/7.

A digital marketing ecosystem can help your business move from a reactive way of marketing (only marketing when business is down) to a proactive approach that is more predictable and fully automated. A well-designed marketing strategy produces a steady stream of qualified leads, builds trust through nurturing, helps to make sales and even provides guidance to your customers after they have made a purchase. By automating this entire cycle, we can move our focus towards delivering amazing customer experiences, identify exactly which strategies work and which don’t, and dedicate more of our time to producing amazing products and services.

Here are 3 things you can do now to take your marketing and business to the next level

The result of implementing these strategies is a healthier business, happier customers and more time for business owners to focus on what truly matters to them.

1. Map out your customer experience

What happens after a customer opts in for an offer? Design a series of emails that will guide your customer. Communicate the benefits of what you do in a non-salesy way. Try to connect on a deeper level, tell stories your customers relate to and encourage them to join the conversation. E-mail is a two-way medium. Recognise the fact that it’s not about your brand or product. It’s about your customers. Consider the emotional journey they go through, from not knowing you to increased brand awareness, over considering to buy to actually making the purchase. Help them with their decisions during each of these stages by delivering relevant content.

2. Automate, automate, automate

Use software, such as Ontraport, Infusionsoft or Mailchimp, to automate the delivery of your content. This set-and-forget approach will save you many hours of manual communication each week while creating consistency in the way you communicate with your customers. This, and the fact that you deliver relevant content at each stage of their emotional journey, results in increased trust levels and sales.

3. Consider ditching print advertising

The amount of money I see still being invested in print ads that don’t work is staggering. Moving your advertising budget to online ads (if done right) can result in higher returns and allows you to test and measure results faster and more efficiently. You can launch your ads the day you decide on a campaign and start seeing results in a matter of hours, not weeks. Print advertising certainly still has its place and might work well for certain industries. Just make sure that everything you spend money on can be measured and brings tangible results. If you don’t know your return on investment, it’s probably not a great strategy. Being able to measure the right metrics is key of a good marketing strategy.

Need help with your marketing? Let’s work together!

I help business owners develop and implement the right strategy for their business. In 3 months I will help you automate your marketing activities, including lead generation, social media content, email marketing and so much more – so you can focus on running your business.

Click here to learn more and book a free strategy call today.